Capewood complies with the Personal Data Protection Act and other relevant regulations regarding the protection of privacy and personal data. This privacy policy describes how Capewood uses and stores your personal information that you provide to us or that we collect when you use our online store. Please read this privacy policy carefully before providing us with any personal information.

Basic information about the company

Basic information about the company

The full business name of the company is: KAPEWOOD doo Beograd-Novi Beograd,

Headquarters: Belgrade, street: Alpine Roses 9

Responsible person: Katica Kapetanović

PIB: 109118769

Identity number: 21128384

Activity code 3109 – Manufacture of other furniture

Current account: 170-0030040661000-87

Contact phone: 011/6300-958

Contact email address: info@kapewood.com

Privacy Policy Definitions

This Privacy Policy regulates the practice of collecting information from users when using the website http//www.kapewood.rs, as well as their storage in the databases of our company KAPEWOOD doo. Our privacy policy covers how and why we collect, use and protect your personal information.

We reserve the discretion to amend this Privacy Policy at any time and for the amended text to become effective immediately upon its publication on the Website.

Your continued use of the Website after the changes implies that you accept all the terms of the Privacy Policy so changed. Therefore, we advise users to periodically re-read the information contained in the Privacy Policy in detail, in order to be informed of possible changes.

Collection and use of data

During your visit to the site, we may collect your personal data that is necessary to set up your account, for the purpose of billing or delivery of your goods. We use your personal data exclusively and only to enable us to provide you with the products and services you want in order to satisfy your requirements or to adapt our offer to you, i.e. to personalize it, improve the operation of the website, ensure the verification of administrative tasks, establish contact with you, improve our advertising and promotional results and improve our offer of products or services on the market, as well as for the purpose of cooperation with institutions responsible for law enforcement.

We do not sell or rent your personal data to third parties, for their marketing needs, without first giving you the opportunity to turn off that option. However, we may disclose your information to our business units and partners, which are part of this Privacy Policy. We will never misuse your personal data under any circumstances. In the following sections, we will explain to you the ways and reasons for the possible provision of your information, for the purposes of the normal operation of the website.

Data storage and preservation

The company Kapewood doo as a seller of products and services on the website makes maximum efforts to protect your privacy when you are “online” as a user. Your personal information is stored securely and confidentially, and processed lawfully in accordance with this privacy policy. We take appropriate technical and organizational measures to protect against authorized and illegal access and processing of your personal data, including encryption of your information. We will retain your information for as long as necessary to process your account, your payment, issue a refund, respond to a complaint, or provide you with promotional information that you have signed up for.

Cookies

A cookie is information stored on your computer by the website you visit. Cookies usually store your settings, settings for the website, such as your preferred language or address. Later, when you open the same internet page again, the internet browser sends back the cookies that belong to that page. This allows the site to recognize you and display information tailored to your needs. If you do not want our website to have access to your cookies, you can block them. Most web browsers allow you to block cookies. You can do this through the settings of your web browser.

Terms of service

Sale of goods through our online store Kapewood d.o.o. carried out within the registered activity of the company 3109 – production of other furniture, street: Alpine Roses 9, Belgrade, registration number 21128384.

We strive to be as precise as possible in the product description, image display and prices themselves, but we cannot guarantee that all information is complete and error-free. Images do not have to be 100% identical to the products. All items displayed on the site are part of our offer and do not imply that they are available at all times.

The moment the order is accepted

After ordering, you will be informed about the status of your order via the email you provided during the ordering process. The order is accepted by the company Kapewood doo only after we send you a confirmation of acceptance by email.

Delivery time

The order delivery period is 2-4 working days. Orders placed on Fridays and weekends will be delivered by Wednesday.

Delivery delay

In the event of a delivery delay, the customer has the right to cancel the purchase, in which case all money will be refunded.

Delivery price

We send the ordered goods to you by the DEExpress courier service, the delivery price depends on the weight of the package, you can view the price list on the DEExpress website https://www.dexpress.rs/rs/cenovnik. Delivery costs are added to the price of the product and are shown with the price of the product and during the ordering process on the website.

In case of exchange of goods, the costs of returning the goods shall be borne by the seller.

Delivery procedure

The shipment arrives at the address between 09:00 and 19:00. During that period, there must be a person at the address who can take over the shipment. The courier tries to deliver each shipment twice. If the courier does not find you at the address, he will call you on the phone number you left when creating the order and arrange a new delivery date. If you are not found at the address the second time, the shipment is returned to our premises.

When picking up the shipment, it is necessary to visually inspect the package, so that there are no accidental visible damages. If you notice that the transport box is significantly damaged and you suspect that the product may be damaged, you have the right to refuse to accept the shipment and notify us immediately by calling 011/6300-958 or via email info@kapewood.com. If the shipment looks undamaged, feel free to pick up the shipment and sign the courier’s address book.

Payment methods

Payment for products on our online store can be made with payment cards – VISA, Maestro or MasterCard, which support payment via the Internet. Payment by cards is realized in cooperation with AllSecure doo and UniCredit and is done in a safe and certified way through the AllSecure Paymet Gateway, by simply entering data from the payment card.

After entering the card data and confirming the payment, the bank authorizes the transaction and thus the order is approved and enters the further process of preparation for delivery. The amount will be reserved on your card (account) and will not be available for any other purpose.

The transaction will be completed and the amount deducted from your account only when the products are prepared for transport and handed over to the courier service. In case the payment is not completed, that is, the amount is not removed from the account within 14 days of accepting your order, the order will be canceled and deleted. After the expiry of the period of 14 days, the money reserved in your account is released and will be available to you again. After that, you can repeat the same or a new order, and make a payment related to them.

Check with the bank that issued the card whether your card supports payment via the Internet.

Card data protection

When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol, using the most modern methods of tokenization of sensitive data, and in accordance with PCI-DSS standards. Payment card information is never available to the merchant.

3D Secure protection for all merchants and customers – AllSecure Payment Gateway uses the highest global standards of data protection and privacy. All merchants using the AllSecure Payment Gateway are automatically included in the 3D-Secure protection, guaranteeing customers the security of their purchases. Customers’ payment card numbers are not stored on the merchant’s system, and the registration itself is protected by SSL data encryption.

PCI DSS Standards – AllSecure Payment Gateway constantly complies with all requirements of card organizations in order to increase the security level of merchants and customers. From 2005 to today, without interruption, the system has been certified as PCI-DSS Level 1, which represents the highest standard in the industry. PCI Data Security Standard (PCI-DSS) is a norm that defines the necessary security measures for processing, storing and transmitting sensitive card data. PCI Standards protect sensitive data about the cardholder during the entire payment process: from the moment of data entry at the merchant’s point of sale, during communications between the merchant and relevant banks and card organizations, as well as later storage of such data.

Refunds

In the case of a refund to a customer who previously paid with one of the payment cards, partially or in full, and regardless of the reason for the refund, this refund is made exclusively via the same VISA, Maestro or MasterCard card that was used for payment. This means that our bank will refund the funds to the cardholder’s account at our request.

Complaint procedure

Products sold through our online store are accompanied by all legally necessary documentation, including manufacturer’s warranty cards. If there is a need to advertise a certain article for quality, we will fulfill all legally defined obligations for the seller, in the same way as if you bought the goods in a traditional store.

Goods covered by the manufacturer’s warranty are sold with the manufacturer’s warranty extended to the Buyer. The complaint procedure is initiated at the customer’s request, by filling out the Request for complaint on product quality.

If you want to start the complaint process, you need to contact us by email info@kapewood.com or phone 011/6300-958 in order to send you this Request or download it from our website www.kapewood.rs and give it to us send to the email info@kapewood.com

The company Kapewood doo does not assume any responsibility for customer errors, wrongly purchased products or any other errors related to your actions when purchasing on the website. If you have irregularities in the operation when purchasing a product on the website or you have not received the purchased product, please contact customer service at 011/6300-958 and we will do our best to eliminate the irregularities so that you receive the purchased product.

If any product you have purchased is defective or does not function properly for any reason, please contact our customer service at 011/6300-958 and view the warranty card to familiarize yourself with the warranty details and the complaint procedure.

Refund or exchange of goods

In case of withdrawal from the contract, the consumer has the right to a refund or exchange for another product. The amount is returned to the customer upon receipt of the product, and after it is determined that the product is returned undamaged and correct.

Waiver of the rights and obligations of the buyer and the seller

The law for the case of distance sales establishes the right of the buyer, who is considered a consumer (a natural person who buys a product to satisfy his individual needs, and not to perform professional activities), to withdraw from the contract within 14 days from the day the product was handed over to him . When canceling, the customer may or may not state the reasons for canceling. The form/Declaration of withdrawal from the contract produces legal effect from the day it is sent to the merchant. In case of withdrawal from the contract, the consumer has the right to a refund or exchange for another product. The price is returned to the customer upon receipt of the product, and after it is determined that the product is undamaged and correct. The buyer is obliged to return the product without delay, and no later than within 14 days from the day he sent the cancellation form. After the expiration of 14 days from the day he sent the cancellation, the product can no longer be returned. When returning goods, it is mandatory to return them in a correct and unused condition and in the original, undamaged packaging, and the original fiscal receipt must be attached. Upon receipt of the product, it will be determined whether the product is correct and undamaged. The customer is responsible for malfunctioning or damage to the product that is the result of inadequate handling of the product, i.e. the buyer is solely responsible for the reduced value of the product that occurs as a result of handling the goods in a way that is not adequate, that is, exceeds what is necessary to establish its nature, characteristics and functionality. If it is determined that the product is defective or damaged due to the buyer’s fault, the price refund will be refused and the product will be returned to him at his expense. The merchant is obliged to return to the consumer without delay the amount paid by the consumer based on the contract, and no later than within 14 days from the day of receipt of the declaration of withdrawal, and after receipt of the product.

Costs of returning goods and money

The costs of returning goods and money are borne by the buyer, except in cases where the buyer receives a defective or wrong item.

Instructions for purchase

All items displayed on our online store http://www.kapewoodrs.webfusionix.com can be ordered in a very fast and simple way. All you need to do is find the item you want and leave your details, and we will make sure that all the goods you have ordered arrive within 2-4 working days.

Once you access our website, navigate to the item search. To expedite and facilitate your search, you can use filters. Using filtering, you can specify the gender, age group, type, size, color, or model of the item you want.

When you decide on an item, click on the appropriate size of the item, and then add it to the cart. When you do this, a new window will appear at the top of the screen offering you the option to view items in your cart, as well as the option to go directly to checkout.

If you have finished the product selection process, click on the “ORDER” option to open a new field where you need to enter your information and address. After entering the address, click on the “NEXT” option to proceed to the next step.

The next thing to do is to check the order, i.e., to determine whether you have ordered all the items you wanted or perhaps omitted an item, made a mistake in the quantity or size. On the screen, you will see the details of all the items you previously “added to the cart”. If all the data is correct, proceed to order confirmation.

Next, choose the method of payment. Currently, the offered payment methods are: A) “cash on delivery” – payment upon receipt in cash, and B) card payment.

If you choose to pay by card, fields will appear where you must enter the following information: card number, cardholder name, card expiration date, and card CVV number (i.e., card verification number) – this is the three-digit number usually found on the back of the card, after the card number (it can be displayed as the complete 16-digit card number or only the last 4 digits), followed by a special code consisting of 3 digits (in some cards, it may have 4 digits), and that three-digit number is your card CVV number. You may also be asked to enter the card type (brand).

In the next step, you will see a purchase confirmation that you can print or simply note the transaction details – information about the transaction status (whether the transaction was successful or not), order ID number – the ID number of each order is unique, the amount you paid and the currency in which the transaction was made, the last 4 digits of the card with which you made the payment and the card type or brand, the bank authorization code – a number unique to each successful card transaction, and the date and time the transaction was made.

With this step, the online shopping process is completed. After that, you will be notified of the status of your order via email. The order is accepted by the merchant only after we send you an email confirmation of acceptance. The goods you have ordered will arrive within the timeframe stated on the confirmation.

If you encounter any problems during the ordering process, our call center is always available at 011/6300-958, operating on weekdays from 09:00 to 19:00, or you can contact us via email at info@kapewood.com.

Payment Conversion Statement

“Statement on conversions – All payments will be made in dinars (RSD). If payment is made with payment cards issued by foreign Banks, the transaction amount in dinars will be converted into the Bank’s settlement currency (EUR) according to the exchange rate of the National Bank of Serbia. When debiting your payment card, the already converted amount will be converted into your local currency, according to the exchange rate applied by payment card operators.”